Mandarin Oriental Hotel Case Study Essay -- Business Management Studi

The company Established in Hong Kong in 1963, Mandarin Oriental Hotel Group is and international hotel investment and management group operating ten hotels in the Asia-Pacific region. The company manages each of these hotels and has significant ownership interests in all but Mandarin Oriental, San Francisco and the Phuket Yacht Club Hotel and Beach Resort, Thailand. Mandarin Oriental’s overall corporate quality goal is to achieve a level of excellence that sets the group apart from all of its competitors in the eyes of customers, investors and staff. In order to achieve this level of excellence it strives for total customer satisfaction in its service delivery, and to consistently be a leader in the industry in terms of profitability and the creation of a rewarding working environment for all of its staff. The Mandarin Oriental Hotel has, from its creation, received recognition for providing a level of products and services of the highest quality. While traditions of consistent quality service delivery are practiced at each of the hotels, the challenge to the Group is to develop an ongoing corporate culture of quality service drawing upon the strengths of each individual hotel. At the beginning of 1993, the company introduced a new Group Mission Statement that has been rolled out to every member of staff through personal presentations by the Managing Director at every hotel and corporate office. This Mission Statement has been published in English, Chinese, Thai and Indonesian, and serves as a model in that it conveys guidelines and criteria that can be used by hoteliers who wish to monitor and evaluate their own leadership and quality improvement efforts. Mission Statement The company Mandarin Oriental Hotel Group is a leader in the hotel industry, owning and operation some of the world’s finest de luxe and first class hotels. The mission Their mission is to completely delight and satisfy our guests. They are committed to making a difference every day; continually getting better to keep us the best. The guiding principles Delighting their guests They will strive to understand our client and guest needs by listening to their requirements and responding in a competent, accurate and timely fashion. They will design and deliver our services and products to address their needs. In fact, the MOG a... ...he same as those employed to build their business, they are tied to each other. They are currently developing a Group-wide Guest History network whereby the â€Å"history† of a customer of any one hotel can be accessed by any other hotel so that preferences are immediately responded to even if it is the customer’s first use of a new hotel. When this is in place, a customer of Mandarin Oriental, Hong Kong who prefers a particular type of beverage will find it waiting for him upon arrival at The Oriental, Bangkok. They follow up their customers with a personalized written response to every comment card or letter received and recently have begun telephoning customers for follow up. In every case they strive to let the customers know that they appreciate their comments; that their experiences are important to them; that they want to address the specific instance generating the comment; that they want them to be satisfied and, finally, if appropriate, they explain the change that will be made in their processes to assure achievement of better customer satisfaction in the future. (Go, F.M and Pine, R.(1995). Globalization Strategy in the Hotel Industry. Routledge)

North Coast Town Essay

Robert Gray’s North Coast Town is a poem that shows how Australia is becoming more influenced by America and how the world is filled with artificiality. He presents us with a detailed description of the town which reflects his views on the changing nature of Australia. The poem takes on the persona of a hitchhiker without any money. The first stanza talks about how the persona gets up in the morning after sleeping on the beach. The use of descriptive language creates a visual image for the reader, â€Å"a Shell station (with their Men’s locked),† The symbol of that petrol station is of a shell yet it’s devoid of any authenticity towards a natural shell signifying an artificial world. The craze of rock n roll in America made it’s way to Australia and having the same â€Å"greasy Fifties pompadourâ€Å" hairstyle like Elvis Presley’s was considered popular. The use of imagery in the fourth stanza creates a visual image of the typical 50’s hairstyle for the reader. This represents the superficiality and America’s strong influence on Australia’s identity. The use of alliteration in the fifth stanza, â€Å"stucco†¦ sea shells† evokes a stronger sense of the town’s lack of depth through its exaggerated decorations. Gray suggests that the town has lost its individuality, everything is borrowed from foreign cultures. The use of metaphor, â€Å"They’re making California†, highlights the fact that Australia idolizes America and are therefore strongly influenced by them. As the persona hitches a ride, he comes to see various superficial sides of the place. The idea of Americanisation is incorporated through the visual image of the â€Å"pink ‘Tropicana motel†. It reveals the town’s pathetic attempt at imitating America. This represents the town people’s desperation to make money off of tourists. The â€Å"image flaps in shop fronts† also symbolizes the hopeless replicas everywhere. The town’s imitation of America is further enforced through use of verbs. â€Å"We pass bulldozed acres. † This signifies the increase of urbanization within the settlement as their way of â€Å"making California†. In this poem, Gray utilizes various poetic techniques to show perspective on the artificiality and the influences of America corrupting the town.

Jose Rizal’s Timeline

Source: http://joserizal. info/Biography/timeline. htm CHRONOLOGY 1848, June 28 — Rizal’s parents married in Kalamba, La Laguna: Francisco Rizal-Mercado y Alejandra (born in Binan, April 18, 1818) and Teodora Morales Alonso-Realonda y Quintos (born in Sta. Cruz, Manila, Nov. 14, 1827). 1861, June 19 — Rizal born, their seventh child. 1861, June 22 — Christened as Jose Protasio Rizal-Mercado y Alonso-Realonda 1870, age 9 — In school at Binan under Master Justiniano Aquin Cruz. 1871, age 10 — In Kalamba public school under Master Lucas Padua. 872, June 10, age 11 — Examined in San Juan de Letran college, Manila, which, during the Spanish time, as part of Sto. Tomas University, controlled entrance to all higher institutions. 1872, June 26 — Entered the Ateneo Municipal de Manila, then a public school, as a day scholar. 1875, June 16, age 14 — Became a boarder in the Ateneo. 1876, March 23, age 15 — Received the Bachel or of Arts (B. A. ) degree, with highest honors, from Ateneo de Manila. 1877, June. — Entered Sto. Tomas University in the Philosophy course. 877, Nov. 29 — Awarded diploma of honorable mention and merit by the Royal Economic Society of Friends of the Country, Amigos del Pais, for the prize poem. 1878, June, age 16. — Matriculated in the medical course. Won Liceo Artistico-Literario prize, in poetical competition for â€Å"Indians and Mestizos†, with the poem â€Å"To the Philippine Youth†. Wounded in the back for not saluting a Guardia Civil lieutenant whom he had not seen. The authorities ignored his complaint. 1880, April 23, age 19. – Received Licco Artistico-Literario diploma of honorable mention for the allegory, â€Å"The Council of the Gods†, in competition open to â€Å"Spaniards, mestizos and Indians†. Unjustly deprived of the first prize. 1880, Dec. 8. — Operetta â€Å"On the Banks of the Pasig† produce d. 1881, age 20. — Submitted winning wax model design for commemorative medal for the Royal Economic Society of Friends of the Country centennial. 1882, May 3, age 21. — Secretly left Manila taking a French mail steamer at Singapore for Marseilles and entering Spain at Port Bou by railroad. His brother, Paciano Mercado, furnished the money. 1882, June. – Absence noted at Sto. Tomas University, which owned the Kalamba estate. Rizal’s father was compelled to prove that he had no knowledge of his son’s plan in order to hold the land on which he was the University’s tenant. 1882, June 15. — Arrived in Barcelona. 1882, October 3. — Began studies in Madrid. 1886, –Received degree of Licentiate in Medicine with honors from Central University of Madrid on June 19 at the age of 24. Clinical assistant to Dr. L. de Wecker, a Paris oculist. Visited Universities of Heidelberg, Leipzig, and Berlin. 1887, Feb. 21, age 26. — Fini shed the novel Noli Me Tangere in Berlin.Traveled in Austria, Switzerland and Italy. 1887, July 3. — Sailed from Marseilles. 1887, Aug. 5. — Arrived in Manila. Traveled in nearby provinces with a Spanish lieutenant, detailed by the Governor-General, as escort. 1888, Feb. — Sailed for Japan via Hong Kong. 1888, Feb. 28 to April 13, age 27. — A guest at the Spanish Legation, Tokyo, and traveling in Japan. 1888, April-May. — Traveling in the United States. 1888, May 24. — In London, studying in the British Museum to edit Morga’s 1609 Philippine History. 1889, March, age 28. — In Paris, publishing Morga’s History.Published â€Å"The Philippines A Century Hence† in La Solidaridad, a Filipino fortnightly review, first of Barcelona and later of Madrid. 1890, February to July, age 29. — In Belgium finished El Filibusterismo which is the sequel to Noli Me Tangere. Published â€Å"The Indolence of the Filipino† in La Solidaridad. 1890, August 4. — Returned to Madrid to confer with his countrymen on the Philippine situation, then constantly growing worse. 1891, January 27. — Left Madrid for France. 1891, November, age 30. — Arranging for a Filipino agricultural colony in British North Borneo. Practiced medicine in Hong Kong. 892, June 26, age 31. — Returned to Manila under Governor-General Despujol’s safe conduct pass. Organized a mutual aid economic society: La Liga Filipina on July 3. 1892, July 6. — Ordered deported to Dapitan, but the decree and charges were kept secret from him. Taught school and conducted a hospital during his exile, patients coming from China coast ports for treatment. Fees thus earned were used to beautify the town. Arranged a water system and had the plaza lighted. 1896, August 1, age 35. — Left Dapitan en route to Spain as a volunteer surgeon for the Cuban yellow fever hospitals.Carried letters of recommendation f rom Governor-General Blanco. 1896, August 7 to September 3. — On Spanish cruiser Castilla in Manila Bay. Sailed for Spain on Spanish mail steamer and just after leaving Port Said was confined to his cabin as a prisoner on cabled order from Manila. (Rizal’s enemies to secure the appointment of a governor-general subservient to them, the servile Polavieja had purchased Governor-General Blanco’s promotion. ) 1896, October 6. — Placed in Montjuich Castle dungeon on his arrival in Barcelona and the same day re-embarked for Manila.Friends and countrymen in London by cable made an unsuccessful effort for a Habeas Corpus writ at Singapore. On arrival in Manila was placed in Fort Santiago dungeon. 1890, December 3. — Charged with treason, sedition and forming illegal societies, the prosecution arguing that he was responsible for the deeds of those who read his writings. During his imprisonment Rizal began to formulate in his mind his greatest poem who other s later entitle, â€Å"My Last Farewell. † (later concealed in an alcohol cooking lamp) December 12 — Rizal appears in a courtroom where the judges made no effort to check those who cry out for his death. 896, December 15. — Wrote an address to insurgent Filipinos to lay down their arms because their insurrection was at that time hopeless. Address not made public but added to the charges against him. 1896, December 27. — Formally condemned to death by a Spanish court martial. Pi y Margall, who had been president of the Spanish Republic, pleaded with the Prime Minister for Rizal’s life, but the Queen Regent could not forgive his having referred in one of his writings to the murder by, and suicide of, her relative, Crown Prince Rudolph of Austria. 896, December 29 — Completes and puts into writing â€Å"My Last Farewell. † He conceals the poem in an alcohol heating apparatus and gives it to his family. He may have also concealed another copy of the same poem in one of his shoes but, if so, it is lost in decomposition in his burial. 1896, December 30, age 35 years, 6 months, 11 days. — Roman Catholic sources allege that Rizal marries Josephine Bracken in his Fort Santiago death cell to Josephine Bracken; she is Irish, the adopted daughter of a blind American who came to Dapitan from Hong Kong for treatment.Shot on the Luneta, Manila, at 7:03 a. m. , and buried in a secret grave in Paco Cemetery. (Entry of his death was made in the Paco Church Register among suicides. ) 1897, January. — Commemorated by Spanish Free-masons who dedicated a tablet to his memory, in their Grand Lodge hall in Madrid, as a martyr to Liberty. 1898, August. — Filipinos who placed over it in Paco cemetery, a cross inscribed simply â€Å"December 30, 1896†, sought his grave, immediately after the American capture of Manila. Since his death his countrymen had never spoken his name, but all references had been to â⠂¬Å"The Dead†. 898, December 20. — President Aguinaldo, of the Philippine Revolutionary Government, proclaimed December 30th as a day of national mourning. 1898, December 30. — Filipinos held Memorial services at which time American soldiers on duty carried their arms reversed. 1911, June 19. — Birth semi-centennial observed in all public schools by an act of the Philippine Legislature. 1912, December 30. — Rizal’s ashes transferred to the Rizal Mausoleum on the Luneta with impressive public ceremonies.

Air Forces Northern incident awareness and assessment playbook Essay Example for Free

Air Forces Northern incident awareness and assessment playbook Essay Science (824) , Play (788) company About StudyMoose Contact Careers Help Center Donate a Paper Legal Terms & Conditions Privacy Policy Complaints ?   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The United States Northern Command (USNORTHCOM) is the combatant command that is responsible for security and defense. They conduct Defense of the Civil authorities through providing capabilities to the DOD, Department of Defense from their land, air and sea components in support of the leading federal policies geared towards responding to any homeland security threat.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Among the capabilities that the DOD brings to their operations is the ISR and IAA. There is no difference between these two terms only that the term IAA has just been coined by the USNORTHCOM to denote the application of ISR when it is applied domestically to support the homeland security. The ISR operation mainly consist of flying both manned and unmanned platforms which are set to revolve over the battle field top provide a clear picture of the situation underneath. During the wartime, this picture could include the location of roads and deposition of the enemy and also the information that may be required so as to target the enemy. ISR provides a clear picture of situational awareness that could not only be used strategically to gain the full picture but also tactically to gather intelligence information that are useful in engaging individual targets. The situation awareness that is provided by the IAA/ ISR becomes a significant force multiplier which the commanders have been known to highly rely on.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   There are many obstacles to realizing full potential for the ISR in homeland security. Currently there is statutory, doctrine, ethical and policy obstacles that exist to prevent ISR from reaching their full capacity for the homeland security provision.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   Improved doctrines will see the department of Defense improve their ability to deliver IAA capabilities to the local, tribal, state and also the federal entities. The consumers all over the country and also the whole world will benefit from improved IAA capabilities.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   The most significant ethical issues come secondarily where IAA capabilities are employed domestically. This is because it is known that all the American citizens enjoy freedoms of privacy, expression and they expect this to be fundamental and be respected in the best way possible. The American citizens highly value their freedoms and hence loath ideas that seem to threaten their constitutional protection.   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   In publicizing the use and purpose of IAA, I think there is a big ethical consideration in it because the citizens will get to know the function of IAA and how they function. They will not think that their freedoms are being infringed on but know that this is a military operation and that is how they are and should be carried hence in so doing, there will be no blame game between the government and the citizens. USAF. (2007). Air Force doctrine document 2-9; Intelligence, surveillance, and reconnaissance operations. Washington, D.C.: United States Air Force. Air Forces Northern. (2010). Air Forces Northern incident awareness and assessment playbook. Tyndall AFB, FL: USAF. USNORTHCOM Public Affairs. (2008, September 18). Hurricane response.

Evaluate the legacy of the two world wars on the provision of 'decent Essay

Evaluate the legacy of the two world wars on the provision of 'decent housing' during the twentieth century - Essay Example This paper explores the Legacy of World War I and II on the provision of decent housing during the 20th century. Prior to the First World War, Britain’s construction and provision of housing was largely a responsibility of the private sector (Burnett 1986). It was not until the termination of the First World War that the central government and local authorities assumed more active role in house construction and utilization of land. The development of council houses diminished the role played by market forces of demand and supply on locations of houses construction. According to Taylor (1998), Birmingham city took the lead as other cities followed in the same footsteps. The provision of inexpensive housing constructed by local authorities under subsidies of the central government heightened the involvement of the public in determining how land was to be used. Market forces of demand and supply no longer influenced the utilization, misuse and non-use of land. The central government and local authority in housing provision was aimed at eradicating poverty, boosting public health and reducing social isolation. The famous â€Å"home fit for Heroes,† emerged after the First World War when honoring fighters in the war became the central political focus. Local councils built council houses to ease overcrowding and to provide quality houses for low-income tenants (Daunton 2008). The programme was initiated in nineteenth century and peaked during the mid-twentieth century, at the point when the programme included extensive suburban estates as well as urban developments characterized with tower blocks. Clapp (1994) argued that there was smaller extent of property destruction during the First World War leading to lack of urgent reconstruction programmes. However, the initial sustained thrust to build and develop cheap and subsidized houses by local authorities began in 1919 under

My role in this project Essay Example | Topics and Well Written Essays - 500 words

My role in this project - Essay Example arners acquire the language the language acquisition skills of the learners and how they the manner and ways in which they differ in terms of their optimisty optimism and attitudes towards learning a particular language. Teachers in different various fields, therefore, are required to possess a high degree of should awareness regarding such widespread individual differences which exists among the learners of learners’ individual differences in order to have a clear understanding of how to deal with different students with variable age and abilities in monolingual and multilingual classrooms. Learning style theme has been always an issue of second language acquisition. In our second project s, we dealt with learning style among of some a group of Arabic students. 20 of our participants were Saudi males and 6 Saudi females. My role in this project was divided into three parts. First, I was assigned to summarize an article by Angus Duff The titled of this article is (The Revised Approaches to Studying Inventory (RASI) and its Use in Management Education, 2004). As for the second part, Rasha and I were assigned to find participants and gather information from them. Since we did the survey online on (SurveyMonkey) Website, I sent the link of the survey to 20 of our participants. I know those participants and their educational background as well as to their current educational positions. The third part was analyzing the data. I tried my best to understand how the SPSS work. Adel and I persistently strived tried many time to analyze the data using the SPSS. Although, I encountered several obstacles during the process in achieving a perfect understanding of the mode of operation of the program, I At some point I stuck and could not perfectly understand how the program works but I got managed to get a general idea about it. This project helped me to get acquire some valuable knowledge regarding understanding of how the manner in which data are analyzed by either

Strategic Management Case Study Example | Topics and Well Written Essays - 4500 words

Strategic Management - Case Study Example Inaugurated in 1999, the company’s 16 years of existence has proved remarkably beneficial in the global energy mix, crafting ultra-modern ideas that have contributed to resolving present day energy needs such as supply reliability, fuel cost volatility and overall conserving the earths scarce natural resources and fossil fuels with its exclusive cadmium telluride (CdTe) film technology, successfully achieving the undermost leveled cost of electricity (LCOE) in the entire industry. They also extraordinarily lowered manufacturing costs to the bare minimum i.e. less than a dollar per watt, another record breaker, and a new goal limit set for capital efficiency. (Citation, year) This success, although seen to only further excel, faced new rivalries in 2011, hence leading to the gradual decline of their electric empire in the solar module industry. Specializing in the production of crystal silicon (c-Si), these emergent companies such as Trina, Yingli and Suntech raced to not only reach but overcome these newly set standards, rapidly reducing overall manufacturing costs and increasing output. In 2013, Suntech replaced First Solar acclaiming the number one position of modules worldwide. Several strategic issues had surfaced due to which First Solar led to its downfall. Of the two major reasons, the first is that these new entrants began selling crystalline-silicon solar panels for less than a dollar, creating a price clash. Secondly, the silicon solar panels proved more efficient than the thin-filmed cadmium-telluride solar panels hence consumers preferred the newer products over theirs as they were getting better quality and reliability for the same price. Although a major part of their profits were accumulated from their solar power plants and installation, these low budgeted and better quality Chinese panels forced